This Privacy Policy explains how Hubsek (“we”, “us”, or “our”) collects, uses, shares, and protects information when you use the Hubsek mobile application and related services (the “Service”). By using Hubsek, you agree to this policy.
1. Who we are
Hubsek is a premium home-services platform that connects customers with professionals for bookings, messaging, and related support. Our website is
www.hubsek.com.
For privacy requests, contact
privacy@hubsek.com.
2. Information we collect
We may collect the following categories of information:
Account details: name, email address, phone number, and profile information you provide.
Booking and service data: service requests, addresses, scheduling details, messages, and transaction-related records needed to fulfill bookings.
Location data: precise or approximate location (with your permission) to show nearby professionals, place you on the map, and set a service address.
Device and app data: device type, operating system, app version, and diagnostic information used to operate and improve the Service.
Push notification tokens: device tokens used to deliver booking updates and other notifications you enable.
Biometric-related preferences: if you enable biometric login, we store only a secure local preference/token on your device; we do not collect your fingerprint or face biometrics.
Camera / verification images: if you use features that request camera access (for example identity or face verification for professionals), images are processed only for that purpose.
Support communications: messages and contact details you send to support.
3. How we use your information
We use information to:
Create and manage accounts
Provide, personalize, and improve bookings and map-based matching
Process payments and service-related transactions where applicable
Communicate about bookings, security alerts, and service updates
Send marketing emails only if you opt in (you can unsubscribe anytime)
Detect, prevent, and address fraud, abuse, or security issues
Comply with legal obligations
4. Location data
With your consent, Hubsek may collect location data to connect customers with nearby professionals, improve service estimates, and support map features. You can revoke location permission at any time in your device settings. Some features may not work fully without location access.
5. How we share information
We share personal information only as needed to operate the Service:
Service providers / professionals: booking and contact details required to fulfill a job
Infrastructure vendors: trusted providers that host data, authentication, maps, push notifications, analytics, or email delivery under contractual safeguards
Legal and safety: when required by law or to protect rights, users, or the platform
We do not sell your personal information.
6. Data retention
We keep personal data while your account is active and as needed to provide the Service. After account deletion, we may retain limited information where required by law, for dispute resolution, fraud prevention, or legitimate business records.
7. Security
We use industry-standard safeguards such as encryption in transit, access controls, and secure storage practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
8. Your choices and rights
Depending on your location, you may have rights to:
Access, correct, or delete personal information
Withdraw consent for location, camera, notifications, or marketing
Disable biometric login in app settings
Request a copy of your data or restriction of processing where applicable
You can manage many preferences in the app settings, or email
privacy@hubsek.com.
9. Children’s privacy
Hubsek is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will take appropriate steps to delete it.
10. International transfers
Your information may be processed in countries other than where you live. Where we transfer data internationally, we take steps designed to provide appropriate safeguards consistent with applicable law.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Continued use of the Service after changes means you accept the updated policy.
12. Contact us
If you have questions about this Privacy Policy or your personal data, contact: